Refund policy
Return & Refund Policy
At House of Yoha, we stand behind every piece we curate. We want you to love your order — and if something isn't right, we will make it right.
Eligible Returns
We accept returns and size exchanges in the following cases:
- The item received is damaged or defective
- An incorrect item was delivered
- You need a different size
Eligibility Requirements
To qualify, all of the following must apply:
- Request submitted within 28 days of the delivery date
- Item is unused, in original condition, with tags and packaging intact
- Clear photo evidence provided for damaged or incorrect items
All claims must be submitted via our Returns Portal or by emailing hello@yohayoga.com with your order number and photos. Unauthorized returns will not be accepted.
Return Outcomes
Once your return is approved, you can choose from the following outcomes:
- Store credit — 15% bonus added, customer pays return label
- Refund to original payment method — 5% bonus added, customer pays return label
- Exchange for a different size — 10% deduction, customer pays return label
Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method, depending on your financial institution. Store credit is issued immediately upon approval.
Non-Returnable Situations
We are unable to process returns for the following:
- Change of mind
- Normal wear and tear
- Minor color variations due to screen differences
- Items showing signs of misuse or intentional damage
We strongly recommend reviewing the size guide on each product page before placing your order. If you need sizing assistance, please contact us at hello@yohayoga.com before purchasing.
Contact
Email: hello@yohayoga.com
Phone: +1 (786) 685-4588