FAQ

1. How can I contact you?

You can contact us anytime by visiting our Contact Us page or emailing us directly at info@yohayoga.com .
We aim to respond within 24–48 hours on business days.

2. What is your shipping policy?

You can view all details about delivery times, regions, and processing times on our Shipping & Handling page.
We ship worldwide, and most orders arrive within 6–15 business days, depending on your location.

3. How can I track my order?

Once your order ships, you will receive a tracking link via email.
You can also visit our Order Tracking page and enter your tracking number.

4. When will my order be shipped?

4. When will my order be shipped?

Orders are processed within 1–3 business days.
During peak seasons or high volume periods, processing may take slightly longer.

5. Do you offer worldwide shipping?

Yes! We ship internationally through our trusted fulfillment partners.
Delivery times vary by country, but most customers receive their orders within 6–20 business days.

6. Will I have to pay customs or import fees?

Some countries may charge customs duties or VAT upon delivery.
These fees are determined by your local customs office and are the responsibility of the customer.

7. What if my package is delayed?

Delivery delays can occur due to:

Customs processing
Weather conditions
Carrier delays
Holiday seasons

These delays are outside our control, but we will always assist you in tracking your package.

8. What if I entered the wrong shipping address?

Please contact us immediately at info@yohayoga.com .
If your order has not shipped yet, we can update your address.
Once shipped, we cannot change the address and are not responsible for misdelivery.

9. What is your return policy?

We offer a 30-day return window from the date you receive your item.
Items must be:

Unworn
Unwashed
In original packaging
With tags attached

For full details, please visit our Refund & Return Policy page.

10. My item arrived damaged or incorrect. What should I do?

Please email us within 48 hours of receiving your order with photos of the issue.
We will resolve it as quickly as possible.

11. Can I cancel or change my order?

We can modify or cancel an order only if it has not been processed or shipped yet.
Contact us as soon as possible at info@yohayoga.com .

12. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Shop Pay, and other secure payment options shown at checkout.

13. Do you offer size guides?

Yes, size guides are available on each product page.
If you need additional sizing help, feel free to message us.

14. Can I make changes to my order after it ships?

Unfortunately, once your order has shipped, we cannot make any changes.
However, we can help you with a return or exchange once you receive your package.